9kg99 Privacy Policy

1 Introduction

9kg99 ("we", "our", "platform") operates a safe and trusted online entertainment service for players in Bangladesh. This privacy policy describes how we collect, use, store, and protect your personal information.

By using the 9kg99 website or registering an account, you agree to the terms of this privacy policy. We ask that you read this policy carefully. If you have any questions, please contact our support team.

This policy has been prepared in accordance with applicable laws and regulations of Bangladesh and international data protection standards.

2 Who This Policy Applies To

This privacy policy applies to all individuals who visit the 9kg99 website (9kg99.cam), registered members, and users of our services. It applies only to our own platform — not to third-party websites or services.

Please note that our platform is for users aged 21 and above only. We do not knowingly collect information from minors.

3 Information You Provide Directly

When registering an account and using our services, you voluntarily provide the following information:

• Full name and date of birth (for age verification)
• Email address and contact information
• National ID or passport number (for identity verification)
• Payment information (bKash, Nagad, Rocket, Upay account numbers)
• Bank account details (for withdrawals)
• Residential address
• Information provided when contacting our support team

4 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Date and time of access to the platform
• Pages visited and navigation patterns
• Session duration and click data
• Referral URL (where you came from)

5 Cookies and Tracking Technologies

9kg99 uses cookies and similar technologies to improve your experience. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to monitor platform usage and performance.

You can manage cookies through your browser settings. However, disabling certain cookies may limit some platform functionality.

6 Purposes for Using Your Information

We use your information for the following purposes:

• To create your account and verify your identity
• To process deposit and withdrawal transactions
• To manage bonuses, rewards, and promotions
• To prevent fraud and unauthorized access
• To comply with Anti-Money Laundering (AML) regulations
• To apply responsible gaming policies
• To provide customer support
• To improve service quality and resolve technical issues
• To fulfill legal obligations
• To send promotional communications with your consent

7 Legal Basis

We rely on the following legal bases for processing your information:

• Contractual Necessity: To provide services and complete transactions.
• Legal Obligation: To comply with applicable regulations.
• Legitimate Interests: To prevent fraud, ensure security, and improve services.
• Consent: For marketing communications and optional services.

8 When Information Is Shared

9kg99 never sells or rents your personal information. We may share information with third parties only in the following cases:

• Payment Processors: Payment providers such as bKash, Nagad, Rocket, and Upay receive the information needed to complete transactions.
• Identity Verification Services: Approved third parties for age and identity verification.
• Technology Service Providers: Partners who assist in operating and maintaining the platform.
• Legal Authorities: With government authorities in compliance with Bangladesh law and court orders.
• Fraud Prevention: With relevant authorities in investigating illegal activity.

Third parties that process data on our behalf operate under strict confidentiality agreements and may only use the data for specified purposes.

9 International Data Transfers

Our servers and infrastructure may be located in various countries. If your information is transferred outside Bangladesh, we ensure that adequate data protection measures are in place in that country or that appropriate contractual safeguards have been established.

10 Technical Safeguards

9kg99 uses industry-standard security technologies to protect your information. Our technical safeguards include:

• SSL/TLS encryption — all data transfers are securely encrypted
• Sensitive data stored with 256-bit AES encryption
• Two-Factor Authentication system
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• 24/7 security monitoring

11 Organizational Safeguards

Alongside technical measures, we also take organizational steps:

• Regular staff training on privacy and data protection
• Restricted data access — only authorized staff can access it
• Rapid response plan in the event of a data breach
• Confidentiality agreements with all staff and partners

While we take every reasonable measure to ensure security, some limitations always exist when transmitting data over the internet. We continually work to improve our security practices.

12 Response to Data Breaches

In the event of a data breach, we will:

• Promptly identify and contain the issue
• Notify affected users in a timely manner
• Inform relevant authorities as required by applicable regulations
• Take the necessary steps to prevent such incidents in the future

13 Data Retention Period

We retain your information only for as long as necessary. The retention period depends on:

• Active Accounts: For the duration the account remains active and for a defined period after the last activity.
• Financial Transaction Records: For an extended period in line with legal obligations and audit requirements.
• Identity Verification Documents: In accordance with regulatory authority guidelines.
• Customer Service Records: For a defined period for issue resolution and quality control.

Once the retention period ends or there is no longer a legal obligation, we securely delete or anonymize your information.

14 Information After Account Closure

Even after your account is closed, we may retain certain information for a defined period to fulfill legal obligations, prevent fraud, and resolve any disputes. Once that period ends, the relevant information is permanently deleted.

15 Your Rights Regarding Your Information

You have the following rights with respect to your personal information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Right to Restrict Processing: The right to limit the use of your information for specific purposes.
• Right to Data Portability: The right to receive your information in a structured format.
• Right to Object: The right to object to certain types of data processing.
• Right to Withdraw Consent: The right to withdraw previously given consent at any time.

To exercise these rights, please contact us by email. We will take action as promptly as possible after verifying your request.

16 Opting Out of Marketing Communications

If you do not wish to receive our promotional emails or notifications, you can opt out at any time:

• By clicking the "Unsubscribe" link at the bottom of any marketing email from us
• By changing your notification preferences in your account settings
• By contacting our customer service team directly

Even after opting out, you will still receive transactional and security notifications as these are an essential part of the service.

17 Protection of Minors

9kg99 strictly ensures that no one under the age of 21 can use our platform. We do not knowingly collect any information from minors.

If we find that a minor has created an account, we will immediately close that account and delete the associated information.

18 Sensitive Information

We generally do not collect specially sensitive information (such as religious beliefs, health information, or political opinions). However, if a user voluntarily shares relevant information as part of our responsible gaming initiatives, it is stored with strict confidentiality and used solely for the purpose of providing support.

19 Third-Party Websites

Our platform may contain links to third-party websites (such as game provider sites). This privacy policy applies only to 9kg99's own services. We are not responsible for the privacy practices of third-party websites.

20 Privacy Policy Amendments

9kg99 may update this privacy policy from time to time. Reasons for changes may include:

• Legal or regulatory changes
• Changes or expansion of our services
• Technological improvements
• Adoption of industry best practices

For significant changes, we will notify you by email or through a clear notice on the platform. Continued use of our services after any changes will be considered your agreement to the updated policy.

We advise you to review this privacy policy regularly so that you are always informed about how your information is being used.